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In an industry based upon service and hospitality, reputations and careers depend upon the customer’s good will. Food-borne illnesses fall into two categories, intoxicant and infections. An understanding of the causes and preventions as well as good practice will limit any contaminations, as well as good practice. These systems are put in place to protect people. The food preparation process covers the sanitation process from the beginning, using properly sterile utensils, food storage, etc. Most city or state agencies require some sort of certification to operate.